Privacy Policy
This policy explains what data the Qurina Discord bot and website collect and how it is used. By using Qurina you agree to it.
What we collect
- Your Discord user ID and username, the server and channel where you run a command, the command itself, and what you type into an open trade or burn window. Ordinary chat is not stored.
- When you verify: the date your Discord account was created, your IP address and your browser details.
- Your game data: cards, dyes, items (frames, gold, essence, gems, tickets), wishlists, tags and settings.
- Activity logs (claims, trades, gifts, burns, purchases) and error logs.
- Purchase records: what you bought, the amount, the date and the Stripe payment reference. We never receive your card number.
- A record of any block placed on your account, with the reason.
- For staff who sign in to the admin panel: Discord ID, username, avatar and a session cookie.
How we use it
To run the game, process purchases, and keep Qurina fair and safe. That includes detecting bots, exploits and multiple accounts, for example by comparing IP addresses, and fixing bugs. We also use it where the law requires, such as for accounting records. We do not sell your data and we do not use it for advertising.
Who has access
Only the people who run Qurina, plus these services we rely on:
- Discord, the platform the bot runs on and where you sign in to verify.
- Stripe, which takes payments under its own privacy policy.
- Cloudflare, for card images, website delivery and security, including the bot check on the verification page. Cloudflare can see your IP address.
- Our hosting provider, which runs our server and database.
We may share data with authorities if the law requires it. Some game data, such as a card you own, is visible to other players unless you hide it with the bot's privacy command. Our providers may process data outside your country.
How long we keep it
- Account and game data: until you ask us to delete your account.
- Verification data (including your IP address): until you delete your account. If an account has been blocked, we keep it so the block cannot be dodged.
- Logs and purchase records: as long as needed for security, fraud prevention and legal or accounting purposes.
Your rights
You can ask us for a copy of your data, to correct it, or to delete your account data. Deleting removes your collection and progress permanently, and unspent gems are not refunded. Cards you own may move to a bot-controlled account instead of being destroyed, so print numbers stay consistent. We keep what the law requires and what is needed to keep a block in force. If you live in the EEA or UK you also have the right to object to or restrict our processing and to complain to your data protection authority. To make a request, email support@qurina.com with your Discord user ID. We may ask you to prove you control the account.
Cookies
We use one session cookie to keep you signed in, and Cloudflare sets its own security cookies. We use no advertising or analytics cookies.
Age
You must be at least 13, or older if Discord's minimum age in your region is higher. If we learn that a younger child has given us data, we will delete it.
Security and changes
We take reasonable steps to protect your data, but no system is completely secure. We may update this policy, and the date above shows the latest version.